Medical Office Manager

We are seeking a skilled Medical Office Manager for our offices at Mercy Medical Center, Baltimore, Md.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology. At Katzen Eye Group, we are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our associates contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

Think you have what it takes to enact change and motivate employees?  Do you have excellent interpersonal, communication, and customer service skills?  If YES, then we want to talk with you about our newly opened position. With a focus on customer service to both patients and co-workers, the Medical Office Manager will set the standard for providing excellent patient service, plan and coordinate the daily activities of the front office staff, schedule and train for proper coverage to meet the needs of clinic flow, ensure compliance with HIPAA/OSHA standards, and will coach and mentor staff to uphold the highest standards of customer service.  We are a very busy eyecare center, so a high level of positivity, patience, and energy is required for success in this position. 

Our preferred candidates will bring 5 years of experience working in a vertically integrated ophthalmology practice that includes optometry/optical with at least 2 of those years in a supervisory position.

• Create and maintain an environment of the highest customer service
• Manage day-to-day operations of check-in, check out, insurance verification and medical records
• Develop staff through training, performance management, and creating expectations
• Maintain and work to constantly improve written clinic policy, and work flows for clinic tasks/responsibilities, including procedures for efficiently using the phone system and EMR

• Reconcile daily batches and process deposits

• Oversee financial reporting including claim audits and daily charges

• Maintain staff schedules to facilitate outstanding patient care and adhere to budget requirements 

• Input weekly statistics

• Maintain HIPAA/OSHA requirements
• Facilitate a positive, collaborative, learning environment

• Minimum of a high school diploma or its equivalent 
• 2 years of verifiable employment as a medical office supervisor, preferably in ophthalmology or optometry
• Proven success managing a medical office team is a must
• Hands-on knowledge of check in/out process and using EMR a plus
• Excellent customer service, time management, and communication skills, including listening, speaking and writing the English language; Spanish a plus
• Proficiency in Microsoft office suite, Nextgen electronic health records and Clearwave.

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

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